Hotel Policies (House Rules)

  • The room tariff is inclusive of any government taxes applicable. Meals and other services are available at extra cost, unless included in the rate type and clearly specified on reservation confirmation.
  • Guest registration forms must be signed on arrival as an acceptance of the Hotel Policies.
  • The name of the person who is staying must be the same as the name of the booking. If someone else made the booking on your behalf, your name must be provided as the guest’s name. Photo ID of every person (over 18 years old) who will be staying at the hotel must be provided at the time of check in.
  • The pre-authorisation of $100AUD for the first room night and $50AUD per additional room night will be held at the time of check in. Nominated credit/debit card must be under the same name on Photo ID:
    • You can book a room for someone else using your credit/debit card, but you MUST list that person as the guest when booking. The person checking in will need to provide photo ID on arrival along with a credit/debit card that has their name on it for incidentals.
  • Check in time is from 1:00pm
  • Check out time is 10:30am, if you wish to stay in your room beyond this time please inform the reception in advance. The extension may be given depending on the availability. If the extending goes beyond 11.00am, there will be a surcharge. If the guest stays beyond check in time, a full night’s accommodation will be charged as the room is no longer available for other guests.
  • The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.
  • It is agreed that the guest and their visitors will conduct themselves in a respectable manner and will not cause any nuisance or annoyance within the hotel premise. The registered guests are responsible for their visitors while on hotel premises.
  • Gambling, contraband, prostitution, weapons, explosives, flammable objects, poisons, drugs and animals are strictly prohibited on hotel premises.
  • European Hotel is a non-smoking environment. If you wish to smoke you must do it outside the premises, following WA rules and regulations Tobacco Product Control Act 2006.
  • Front entrance is locked after 5:00pm in order to preserve the safety of our guests. The hotel reserves the right to change this policy at any time if it seems fit.
  • Non-registered guests are not allowed on the premises between 10:00pm – 08:00am to ensure all guests guarantee their right to a safe and restful stay.
  • Management reserves the right to request any guest to vacate their room or other areas of the hotel without previous notice for any reason whatsoever, and the guest shall be bound to vacate when requested to do so. No refund will be issued.
  • Reception desk is attended 24 hours for guests’ convenience.
  • The guest can store their luggage in the luggage room, free of charge, at their own risk. Any loss or damage from any caused will not be the responsibility of the hotel. Luggage may not be stored for a period of over 30 days.

 

Code of Conduct

  • The sale of liquor and its consumption in our premises is an essential part of our business and management and staff are committed to operating our business in accordance with the laws pertaining to the sale and supply of liquor at and from these premises.
  • It is recognised and acknowledged that the excessive or irresponsible consumption of liquor can be harmful to individuals and the community.
  • It is not our intention or desire to permit or allow our patrons to consume liquor on our premises to an extent that it is harmful to themselves or harmful to others, and we are committed to serving alcohol to our patrons in a responsible manner in accordance with the Guidelines published by the Director of Liquor Licensing.
  • It is our responsibility as licensees and the duty of our employees to identify patrons who are consuming alcohol in excess or in an irresponsible manner.  Management aims to discourage the irresponsible or excessive consumption of alcohol by implementing strategies to prevent or reduce such activity on the part of our patrons.
  • We encourage and require our patrons to consume alcohol on our premises in a responsible manner, and management will require any patron who consumes alcohol irresponsibly or behaves in a disorderly manner to leave our premises in an orderly fashion when requested to do so.
  • We do not permit juveniles who are not accompanied by or under the supervision of a responsible adult to patronize our premises.  The law in respect of juveniles will be enforced at all times.
  • We respect the rights of our neighbours not to be unduly disturbed or inconvenienced as a result of the operation of our premises, and we expect and encourage our patrons to also respect the rights of our neighbours and to behave in an appropriate manner whilst leaving our premises.
  • Management is committed to addressing any complaint that may arise from our activities at the licensed premises or the behaviour of our patrons in the vicinity of the licensed premises and will attempt to deal with and resolve any such complaint in an expeditious and appropriate manner.